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“We are sorry for yesterday’s service disruption” – GTBank Apologises

Guaranty Trust Bank (GTBank) Plc, has expressed its deepest regrets over disruption of its services on Wednesday, which left some of its numerous customers unhappy.

In a notice to customers on Thursday, which was obtained by Business Post, the financial institution said it has now resolved the issues.

The bank admitted that yesterday, it failed in its promise to always give the best to its customers, but quickly apologised for this.

“Dear Customer,

“We sincerely apologise for every inconvenience you experienced due to the service disruption on our banking channels on Wednesday, October 4, 2017.

“At GTBank, we know that when you walk into our banking halls, subscribe to our products or make use of our e-channels, it is because you expect the best from us. This is the reason we drive all our resources on a daily basis to ensuring we deliver on this promise.

“Yesterday, we fell short of this promise and for this we are truly sorry.

“Clearly something went wrong, but we have worked hard to fix it, and all services on our banking channels have been restored.

“Once again, please accept our most sincere apologies.

“We are here to help you with all enquiries or complaints. You can reach us via the following channels: Email: complaints@gtbank.comorgtconnect@gtbank.com, Facebook: www.facebook.com/gtbank, Twitter: www.twitter.com/gtbank_help.

“You can also call GTConnect: our fully interactive self-service contact centre on +234 014480000, +234 80 2900 2900 or +234 80 3900 3900

“Thank you for banking with us,” the statement read.

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